At Survival Provisions, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase, such as your order number or receipt.

Please note: Certain items are non-returnable due to their nature. These include:

  • Fire Line Tools
  • Foams & Gels
  • Forestry Hose
  • Hydration Systems (if used)

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship Your Item: Pack the item securely in its original packaging and include the RMA number. Ship the item to the address provided in the instructions.
  4. Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.

Refund Policy

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Policy

If you are exchanging an item, we will ship the new item to you once we receive the returned item. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Email Body:

Dear Survival Provisions Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

  • Item Name: [Item Name]
  • Quantity: [Quantity]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our returns and exchanges policy, please contact us at:

Email: [email protected]

Address: 2511 Elk Rd Little, Tucson, US 85705

Thank you for choosing Survival Provisions. We are committed to providing you with high-quality products and excellent customer service.